How do you provide after-sales support?
We provide 24/7 remote technical support via WhatsApp/video call. We also supply a "Plug-and-Play" spare parts kit with every machine, ensuring your team can replace standard consumables in minutes.
What is your standard lead time?
Standard models are usually ready for shipment within 30-45 days. For highly customized beam-cutting solutions, our engineers provide a detailed production schedule after final design approval.
Do you provide operator training?
Yes. We offer free online training sessions covering software nesting, machine operation, and routine maintenance. On-site engineer dispatch is also available upon request for large-scale production lines.
What is your warranty policy?
We offer a 2-year warranty on core components (laser source, CNC system). During this period, any defective parts are replaced free of charge, with expedited air shipping to your site.